Mobile or email intake
Documents arrive as driver photos, scans or email attachments.
Agent Workflows
Proof of Delivery Processor
Turn driver photos of CMRs and delivery notes into checked delivery records. The workflow extracts the key fields, matches them to the TMS and sends exceptions to your team.
What this workflow covers
Built for transport operators who receive proof-of-delivery paperwork from many drivers and subcontractors.
Extraction and checks
Reference, dates, consignee, signatures and remarks are read and validated.
TMS matching
Each document is matched to the delivery record before data is passed on.
Example sequence
Step by step
Fictional example based on the workflow delivered for DONE Deliveries.
Input
A driver photographs a signed CMR after delivery.
Context
Find the delivery in the TMS using the reference.
Decision
Check required fields, signature and expected values.
Tool action
Prepare the verified delivery record.
Human approval
Send missing or unclear evidence to the operations team.
Recorded outcome
Store the record with the original document image.
Where people stay in control
Rules and approvals are agreed for each implementation.
- Show the document image beside extracted values during review.
- Hold records with missing signatures or mismatched references.
- Write only verified data to the TMS or customer portal.
Common questions
Yes. DONE Deliveries uses this approach for its proof-of-delivery paperwork.
Learn moreDocuments that cannot be read reliably are flagged for review or a new photo, according to the rules agreed for the workflow.
We choose the model and provider for each task during scoping, based on the language, accuracy, latency and data-handling requirements. The workflow is not tied to one provider, so a step can be changed later if the agreed requirements change.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call