Workflow outcomes
Completed, waiting and failed items per workflow, with the reason when something stopped.
Monitoring & insights
See what your agents did and what needs attention
Follow outcomes, failed actions and exceptions for each workflow. Uncertain cases reach a person with the context needed to decide, and recurring issues feed agreed improvements.
What you can follow
The signals are agreed for each implementation, so they reflect the outcomes your team cares about.
Exceptions
Low-confidence results, missing information and rejected actions, grouped by cause.
Conversation and call records
Transcripts, summaries and extracted fields where retention has been agreed.
Human review
Keep the right person in the loop
Human review is designed into the workflow rather than added afterwards. Reviewers see the original input, the proposed result and the reason it was flagged.
- Route each exception type to a named role or queue.
- Approve, correct or reject with one decision, then return the result to the workflow.
- Keep the decision with the record for later review.
Improve against evidence
Changes are based on recorded outcomes and validated with your team before rollout.
Review outcomes
Look at completed work, exceptions and feedback for an agreed period.
Find the cause
Separate unclear instructions, missing knowledge, integration errors and genuine edge cases.
Test the change
Update instructions, knowledge or tools and test them against recorded examples.
Approve and release
Your team approves the change before it reaches the live workflow.
Common questions
Implementations include a way to follow agreed outcomes and exceptions, such as the management portal, reports or a queue in a system you already use. The format is agreed during scoping.
Your team owns business decisions. Multibot monitors the technical operation and works with you on recurring issues.
We choose the model and provider for each task during scoping, based on the language, accuracy, latency and data-handling requirements. The workflow is not tied to one provider, so a step can be changed later if the agreed requirements change.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call