Data Deletion Instructions
How to ask Multibot to delete data we received through our Meta and WhatsApp integrations, including the Molar Messaging app (Meta App ID 3404521719938206), and how a clinic can disconnect its WhatsApp account from Multibot.
When a clinic or business connects a WhatsApp Business Account to Multibot, we receive the account details needed to run the connection (the WhatsApp Business Account ID, phone number and display name) and the WhatsApp messages sent and received through that number, with their delivery status and timestamps. The same applies to messages you exchange with Multibot's own WhatsApp number.
Email info@multibot.ai with the subject "Data deletion request" and include:
- The phone number concerned, in international format (for example +44 7700 900123).
- For a business, the WhatsApp Business Account name or ID and the clinic or company name.
- If you messaged a clinic, the clinic's name.
- Whether you want all data deleted or only certain messages.
If you messaged a clinic: the clinic decides how your messages are used, and Multibot handles them on the clinic's behalf. You can ask the clinic directly, or email us and we will pass your request to the clinic and help them carry it out.
- We confirm by email that we have your request, and may ask you to show that the number or account is yours (for example by replying from the clinic's registered email address, or by sending us a WhatsApp message from that number).
- For messages with a clinic, we act on the clinic's instructions: we pass your request to the clinic and carry out the deletion it approves.
- We delete the data from Multibot's systems and the related message records held in our Twilio account, which we use to send and receive WhatsApp messages. Our AI model providers keep request data only for a limited period under their own terms, after which they delete it.
- If a clinic asks, we also disconnect its WhatsApp Business Account from Multibot.
- We keep only what the law requires us to keep, such as invoices, and tell you what that is.
- We email you to confirm when the deletion is complete.
Requests must be answered within one month under UK GDPR, and we work to that deadline, including when we help a clinic answer a request it received. Messages also exist on the WhatsApp devices of the people in the conversation and with WhatsApp itself; we cannot delete those copies.
- Ask us: email info@multibot.ai from an account administrator's address and we will disconnect the WhatsApp Business Account.
- In Meta Business Suite: you can also remove Multibot's access yourself in your business settings for the WhatsApp account. If you are not sure what to remove, email us and we will do it for you.
Once disconnected, Multibot can no longer send or receive messages for that number. Disconnecting does not delete data we already hold; email us if you also want that deleted.
Our Privacy Policy explains how we handle personal information, including WhatsApp messaging. Multibot Ltd, 33 Poplar Avenue, Leatherhead, England, KT22 8SH. Company No. 16002540. ICO Registration ZB808928.
