Patient enquiries
Answer questions about treatments, prices you publish and opening hours on the website, and collect the details reception needs.
Chat AgentsIndustries
Dental & Healthcare
Give reception more time for patients. We connect patient enquiries, booking requests, follow-up and call summaries with your practice processes and supported practice management system (PMS) connections.
Where agents help a practice
Agents take the routine, repeatable part of reception work. Clinical questions always go to the practice team.
Calls and messages
Answer routine calls, take messages when lines are busy and prepare call summaries for reception.
Voice AgentsBooking and follow-up
Prepare booking requests through supported PMS connections and follow up when a patient leaves before completing a booking.
See the reception workflowCall intelligence
Turn recorded reception calls into follow-up work: high-value treatment interest is flagged and each call is queued for the right person, so fewer prospects are missed.
See it at Optima Dental CareStock management
Keep treatment-room supplies at the right level with barcode scanning, expiry tracking and automatic reorder lists. Now in pilot.
See it at Optima Dental CareA typical patient journey
Fictional example. The questions, booking rules and handoffs are agreed with each practice.
Patient asks
A patient asks about a check-up by chat or phone outside busy hours.
Agent checks
The agent uses approved practice information and, where supported, appointment availability.
Request prepared
A booking request or call-back task is prepared with the patient's details.
Reception confirms
Reception confirms the booking or follows up, with the full conversation summary.
Patient data handled with care
Healthcare workflows need clear limits on what is collected, who sees it and how long it is kept.
- Never give clinical advice; refer clinical questions to the practice team.
- Collect only the details the agreed workflow needs.
- Agree retention for transcripts and recordings with the practice.
- Use supported PMS connections only for agreed actions.
Common questions
We use supported PMS connections where the system offers suitable access. If it does not, the agent prepares a request for reception to complete.
Yes. Patients can ask for a person at any time, and anything outside the agreed scope is handed over with a summary.
We minimise what is collected and agree access, retention and processing terms with the practice before launch.
Learn moreYes. Optima Dental Care uses Multibot for website chat and appointment booking, and call intelligence on reception calls.
Learn moreWe choose the model and provider for each task during scoping, based on the language, accuracy, latency and data-handling requirements. The workflow is not tied to one provider, so a step can be changed later if the agreed requirements change.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call