Minimise collection
Ask only for what booking or follow-up needs; avoid collecting symptoms unless agreed.
Compliance
Special Category Data for Medical Workflows
Patient conversations can include health information. Medical workflows are designed to collect as little as possible, keep clinical decisions with clinicians and protect what must be processed.
Additional care for health data
Agreed with the practice before launch.
No clinical advice
Clinical questions are referred to the practice team.
Restricted access
Transcripts and summaries are visible only to agreed roles.
How a medical workflow is reviewed
Together with the practice's responsible person.
Identify data
Where health information could appear.
Set limits
What the agent may ask and record.
Agree retention
For transcripts, recordings and summaries.
Review
Check real conversations after launch.
Practice controls
The practice stays responsible for patient care.
- Reception confirms bookings outside agreed rules.
- Sensitive topics are handed to a person.
- Retention and access are agreed in writing.
Common questions
No. It answers practical questions from approved content and refers clinical questions to the practice team.
Yes, within the agreed access and retention rules, so the practice can check quality.
We choose the model and provider for each task during scoping, based on the language, accuracy, latency and data-handling requirements. The workflow is not tied to one provider, so a step can be changed later if the agreed requirements change.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call