Less document handling. More time for deliveries.
See how DONE Deliveries uses Multibot to process transport documents and route exceptions for review.
98.5%Successfully processed
50,029CMRs processed so far
Read the DONE Deliveries story
AI agents that turn goals into action.
Connect conversations, documents and systems with agents built around your goals. We design longer-running workflows that carry agreed context, use checkpoints and improve through reviewed feedback.
Built around the work
Keep the goal in view across every step.
Connected agents use business knowledge and tools to move work forward. Clear checkpoints bring people in when information is missing or a decision needs approval.
- 01 · Request
- A customer message, call, document or system event starts the work.
- 02 · Context
- The agent retrieves approved knowledge and the records it is allowed to use.
- 03 · Decision
- Agreed rules decide what can happen next and what is still missing.
- 04 · Action
- Permitted tools update your systems or prepare the next step.
- 05 · Approval
- A person approves anything sensitive, uncertain or outside the rules.
- 06 · Outcome
- The result is recorded and handed to the next owner.
One connected platform
Design the work. Connect the tools. Improve the outcome.
01
Design & build
We map the process, agree the instructions and define the checks before connecting an agent.
Learn more02
Connect & automate
Give agents the context and tools to complete work across your existing systems.
Learn more
03
Monitor & improve
Use outcomes and exceptions to improve instructions and tools. Validate agreed changes with your team before rollout.
Learn more
Four ways to get work done
One platform. The right agent for the task.
Start with chat, voice, documents or autonomous workflows. Connect the right agents around the work your team needs to complete.
Document Intelligence
Receive PDFs, scans, photos and handwritten documents, extract the fields you need, check them against your records and send only the exceptions to a person.
- Capture and classify
- Extract and validate
- Review exceptions
Built for your operation
Specific workflows. Familiar business systems.
Dental & Healthcare
Answer routine questions and collect the details reception needs.
Logistics & Transport
Extract references and delivery details, match records and route exceptions for review.
Manufacturing & Wholesale
Compare specifications and identify what needs confirmation from a product specialist.
Connections that do the work
Use the systems your team already relies on.
Connect practice software, transport systems, ERP, CRM and business tools so agents can retrieve context and complete agreed actions.
- Business Systems
Salesforce
HubSpot
SAP S/4HANA
Microsoft Dynamics 365- Oracle NetSuite
- Chat and Communication
Microsoft Teams
Slack
Outlook
Gmail
- Productivity and Knowledge
Google Drive
Microsoft Excel
Confluence
Zendesk
Jira
- Automation and Developer Tools
- REST
GraphQL
Webhooks
MCP
Operate with confidence.
Define permissions and stop conditions, review exceptions and follow outcomes. Retained context and changes stay within the scope agreed with your team.
Ideas for practical automation
See what you could put to work.
AI Agents Should Finish Work, Not Just Conversations
Why the next wave of enterprise AI belongs to agents that update systems, trigger workflows, and own measurable outcomes.
AI Automation ROI: The Metrics That Actually Matter
A practical operator and CFO framework for measuring containment, cost per resolution, revenue recovered, throughput, and escalation quality.
What We Learned Automating Proof-of-Delivery Documents for a Major Logistics Operator
Lessons from turning messy driver-submitted documents into a governed workflow for classification, CMR extraction, TMS matching, and exception review.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call