Scheduled or triggered calls
Calls start at agreed times or when a delivery event needs confirmation.
Agent Workflows
Driver Status Calling
A voice agent calls drivers for a status update or arrival estimate, records the answer as structured data and prepares the dispatch update, so planners spend less time on the phone.
What this workflow covers
Built for transport operations that chase driver updates by phone every day.
Structured answers
Status, location description, arrival estimate and problems are captured as fields.
Dispatch update
A prepared update is sent to the TMS or dispatch queue, with the call summary.
Example sequence
Step by step
Fictional example; calling rules, questions and approvals are agreed with each operator.
Input
The driver reports that unloading is still in progress.
Context
Retrieve the assigned delivery and its planned time.
Decision
Compare the reported status with the agreed dispatch rules.
Tool action
Prepare the permitted status update for the transport system.
Human approval
Ask dispatch to review a delay or conflicting information.
Recorded outcome
Record the confirmed status and the next follow-up task.
Where people stay in control
Rules and approvals are agreed for each implementation.
- Agree calling windows, retry limits and who may be called.
- Send delays, refusals and unclear answers to dispatch.
- Keep the call summary with the delivery record.
Common questions
The workflow follows the agreed retry rules and then notifies dispatch, rather than calling indefinitely.
Languages are agreed per project and tested with real call examples before launch.
We choose the model and provider for each task during scoping, based on the language, accuracy, latency and data-handling requirements. The workflow is not tied to one provider, so a step can be changed later if the agreed requirements change.
Discovery call
Start with the work that slows you down.
Bring us a process, a recurring enquiry or a pile of documents. We will explore where agents fit and what a useful implementation needs.
Book a discovery call